A club repair order is considered finalized once all of the required finalized steps are marked as completed. The required finalized steps can be set up in your Club Repair Settings.
To finalize a club repair, follow these instructions:
Go to the Services > Club Repairs > Dashboard, find the repair in the "Repairs Complete" stage that you would like to finalize, and click "Next."
Check off each required step to finalize a club repair order (as defined in your club repair settings). Possible steps include:
Vendor Invoice Received [Offsite Only]: The club has received the vendor invoice. When selected, enter the vendor invoice number.
Club Repair Charged: The customer has been charged for the repair order. When selected, enter the POS Receipt#.
Received by Customer: Customer has received the repaired clubs.
Selling Price: Optionally enter a selling price if you did not have the selling price when the order was placed.
Final Destination of Clubs: Optionally enter the final destination of the clubs. This might be to the member's locker, golf bag in storage, or any other location the clubs were left if the member/guest did not personally pick them up from the shop.
Click "Save" (as shown below).
Once all the required finalized steps have been completed (e.g., invoice received, charged, and received by the customer), the repair order will be marked as "Finalized" and be marked with a green flag on the dashboard. It will remain in the "Delivered" stage for 24 hours. After that time, it will be removed from the dashboard and archived (but still available via Searching Club Repair Orders).
If only a portion of the steps have been completed, the repair will remain as "not finalized" and be marked with a red flag on the dashboard (as shown below).
