Surveys are a great way to collect important member information and get answers to subjects regarding the golf operation, helping you to serve your membership and guests better. For instance, you can send surveys to:
Collect sizing information
Collect member preferences
Gather feedback on the golf shop service
Gauge interest in other types of merchandise
Using Golf Genius - Golf Shop, you can create and send these types of surveys to your member roster via email, text, and guests and members with generic links. As members and guests respond, you can view and export the results for analysis. For members, you will also be able to import their answers into their member profiles.
This article overviews the survey creation process and management of ongoing surveys with links to relevant articles.
Survey Process:
We suggest using the flow below to build and send your online surveys. Click on the links available for each step for more instructions.
Create a Survey: You can create as many unique surveys as you want. For more details, Click Here.
Preview and Test a Survey: Preview and test your survey to ensure your members see what you want them to see. For more details, Click Here.
Send a Survey: Make sure your survey gets to the correct audience the first time. Whether you are sending it to all members on your Golf Shop Roster, a handful based on specific criteria, or members and guests, you can create generic links to share the survey or send emails and texts directly to members from the Golf Shop. For more details, Click Here.
Send a Survey Reminder: If you notice a poor response rate, you can send a reminder email to those who have not completed the survey to encourage more responses. For more details, Click Here.
Close a Survey: Surveys should not remain open all the time. Close the survey within a specific time frame to ensure you maintain accurate results. For more details, Click Here.
View Survey Results: After closing your survey, you will probably want to view and analyze the results. For more details, Click Here.
Import Survey Results to Member Profiles: After your members have completed a survey, you can import the answers to your member roster profiles if you wish to use the survey to populate member details. For more details, Click Here.
Archive Surveys: Archive surveys that are past or may not be relevant anymore. For more details, Click Here.
Survey Templates:
To make setting up a Golf Shop Survey easier, select from different templates (so you don't have to build a survey from scratch) and customize it further. To access surveys, go to Communications > Survey > Survey Templates (as shown below).
For more details about survey templates, Click Here.
Survey Archives:
To help reduce the clutter on your survey dashboard, you can archive surveys. These archived surveys can always be access and utilized later if needed. To access archived surveys, go to Communications > Survey > Archived Surveys near the bottom of the page (as shown below).
For more details about survey templates, Click Here.
Survey Reports:
To access the survey reports, go to Report Center > Surveys (as shown below).
For more details on the available reports and what they contain, Click Here.