Q: We have some members who are not receiving our text messages. Why is this occurring?
A: There could be several reason a member or guest might not be getting a text message:
Incorrect Number
Number Format and Symbols
Words that fall in the "S.H.A.F.T." category
Incorrect Number:
The first thing to check is that the number is correct. Often, a number might be missed or an additional number added, making the member or guest number incorrect.
Format and Symbols:
When formatting the mobile phone number for players, many different number formats can be used. They may include a dash or parentheses. International (Non-US and Canadian) phone numbers will need the country code prefix before the phone number using the plus symbol. Examples of Accepted US and Canada Phone Number Formats:
555-555-5555
(555)555-5555
5553338888
Examples of Accepted International Phone Number Formats:
+44-555-555-5555
+445553338888
When entering a phone number, do not use symbols other than those listed above.
"S.H.A.F.T.":
With all text messaging service providers, specific keywords get blocked. Because of this, some messages will not be delivered by our text message service provider.
For your reference, text messages that contain words that fall in the "S.H.A.F.T." category can be red-flagged and not sent:
Sex: Businesses are prohibited from sending text messages that include sexually explicit or suggestive content.
Hate: Businesses are prohibited from sending text messages that promote or incite hatred or discrimination towards any group of people.
Alcohol: Businesses are prohibited from sending text messages that promote or advertise alcohol products to people under the age of 21.
Firearms: Businesses are prohibited from sending text messages that promote or advertise firearms or other weapons.
Tobacco: Businesses are prohibited from sending text messages that promote or advertise tobacco products.