This article is for the following Golf Genius Tournament Management products using the Player Gifts feature for their Events/Leagues:
Can I add additional vendors?
Yes, additional vendors can be added to your vendor roster for use. For details on adding additional vendors, Click Here.
How are TM players matched to members in Golf Shop?
When the TM event roster syncs into Golf Shop, each player is matched to a member by Member Card ID first, then by email address. Players who use a different email address in TM than in Golf Shop are still linked to the correct member, as long as their Member Card ID matches. If a player's Member Card ID is missing in Golf Shop, it is filled in from TM on later syncs.
What happens if a player registers late for the Event/League?
Because TM and Golf Shop are synced, any player added to the TM roster automatically appears on the Player Order Status page. If automated invitations are enabled, the new player receives the order form automatically. Otherwise, you can share the form manually. For details, Click Here.
A player was added to the TM roster without an email or cell phone number. Will they still receive the order form?
Yes. Once their email or cell phone number is added in TM, navigate to the Player Order Status page and click "Sync 'Event Name' Roster." If automated invitations are enabled, the order form is sent to any players who have not already received one.
Note: Invitations are also sent when the form is switched to a different TM event. They are never sent for closed, archived, or deleted forms.
How are player substitutions handled?
If "Member A" is replaced by "Member B" in TM, Golf Shop will update to reflect the new player. To collect their preferences, the manager can either email them the link or use the "Place Order for Player" button in Golf Shop to enter their choices manually.
Can a player's size be changed after they have submitted their form?
Yes. Golfers can revisit the link they were provided and update their order at any time as long as the form is still open. Additionally, staff can edit any existing order within the Online Order Form Summary in Golf Shop from the Order Form Dashboard or the Player Order Status page.