November 7, 2024
Task Management
We know your busy workday is filled with tasks of all kinds. That’s why we're excited to announce the launch of Task Management, a powerful new Golf Shop feature designed to revolutionize the efficiency and effectiveness of managing tasks that are most relevant to golf shop operations. This feature replaces cumbersome sticky notes, random emails, and miscommunication inherent in a fast-paced service environment with a centralized, efficient system for creating, assigning, and tracking tasks. With Task Management, you can easily:
Create and assign tasks: Quickly assign tasks to specific staff members, set due dates, and add detailed descriptions.
Manage tasks with a dedicated dashboard: Easily view all your tasks in a clear, organized dashboard, filtering by assignee, tag, and due date.
Stay on top of deadlines: Receive automated email and text notifications when tasks are assigned, accepted, completed, or overdue.
Enhance team collaboration: Mark tasks as complete, accept assignments, and add internal notes, ensuring seamless communication and a shared understanding of progress.
Take advantage of customizable settings: Create custom tags, assign staff to groups for easier assignment, and set your default task completion deadlines that will help streamline your workflow.
Experience the power of Task Management and elevate your golf shop efficiency today.
This web feature will also be available for the mobile app in 2025. For full details on this feature, refer to our Knowledge Base article.
Holiday Sales Made Easy with Golf Shop Promotions
This holiday season, make your golf ball sales a breeze with Callaway Golf's Golf Ball Free Personalization Promotion and Golf Shop's Promotion feature.
Here's how it works:
Effortless setup: Set up your Callaway Connect Integration (if you haven’t already).
Professional communications: Easily send the promotion email and text message to your members using pre-built templates. These templates include an order link configured to your Callaway Connect account.
Automated orders: Members can place their orders simply by clicking on the link in your promotion email. You then review and approve the orders on Callaway Connect.
Automated Tracking & Communication: Orders can automatically flow to the Special Order Dashboard via the Callaway Connect integration, which triggers automated order updates to your members.
For full details on this feature, refer to our Knowledge Base article.
Staff Scheduling V2
We will soon launch a new version of our Staff Scheduling feature. This feature, powered by SchedulePop, will have enhanced functionality with a new, modernized look. If you are currently utilizing this feature, you can try out the beta version before it is fully launched. Click Here for instructions on accessing the beta version.
For full details on this feature, refer to our Knowledge Base article.
November Additional Enhancements
The following enhancements have also been included in this release:
Advanced search enhancements for Stock orders and Special Orders
September 12, 2024
Report Customization
The Report Center has many valuable reports to assist you with your shop operation. We’ve made improvements to two popular reports by allowing more customization:
Filtered Order Report: Previously called the Open Order Report, this report can now be filtered to include orders by stage (e.g., Orders to Place, Orders Placed, etc). Users can also specify the order fields to be included in the report.
Stock Order PO Report: Similar to the Special Order PO Report, users can now select the specific order fields to be included in the report.
For full details on this feature, refer to our Knowledge Base article.
Report Center Organization Improvements
The following enhancements have been made to the organization of the Report Center:
Favorites Folder: A Favorites Folder has been added to the Report Center. You can now add your popular reports to this folder for easy access.
Default Template Labels: Your Default Shaft Label and Barcode Label Templates are now properly labeled in the Report Center for easy identification.
For full details on this feature, refer to our Knowledge Base article.
Rentals and Demos Quick Search
Being able to quickly search and find a specific rental or demo on your dashboards has now gotten much easier. Similar to the Special Order Dashboard, you now have a Quick Search option on your Rentals and Demo Dashboards. You can search by member name, description, vendor, PO#, or any other available field.
September Additional Enhancements
The following enhancements have also been included in this release:
July 18, 2024
Rental Reservations
Last year, we launched the Rentals Management feature. This powerful feature enables you to track all your rental assets (clubs, pull carts, other rentals) and makes it easy to communicate automatically with your rental customers. We’ve now made a major enhancement to this feature by allowing you to reserve rentals ahead of time for interested customers. With this enhancement:
A reserved rental can still be issued prior to the rental reservation date
System logic prevents rental overlaps and conflict
New automated notifications keep the customer fully informed
New status alerts and labels have now been introduced to provide a clean and intuitive view of the Dashboard (as shown below)
Note: The Rental Reservations feature is not yet available on the mobile app.
For full details on this feature, refer to our Knowledge Base article.
Guests in the Communication Center
Earlier this year, we introduced the ability to capture and store information about your guests so that you can compile a Guest Roster. This enhancement reduced the need to re-enter returning guest information for special orders, demos, rentals, and more. Now, you can also communicate with your guests in the Communication Center by:
Sending bulk emails to some or all of your guests
Sending bulk text messages to some or all of your guests
This enhancement saves you time and effort when you want to send promotions, surveys, and any other shop information to many or all your guests.
For full details on this feature, refer to our Knowledge Base article.
July Additional Enhancements
The following enhancements have also been included in this release:
May 9, 2024
Survey Enhancements
The Survey feature continues to be an increasingly popular feature allowing clubs to easily collect pertinent member data (e.g., apparel sizing, preferences, etc), optimize merchandise inventory, build member profiles, and improve member service. We’ve made the following enhancements to this feature:
Optionally require survey questions to be answered
Rich text editor for the survey description (adjust font, add bullets, add links, etc)
Upload a banner directly from the survey form
Customize survey theme color
Automated email to respondent after survey is completed
Automated email to Manager once a respondent completes a survey
Archive Surveys
For full details on this feature, refer to our Knowledge Base article.
Optimize Low Grip Inventory Notifications
One benefit of managing your grip inventory in Golf Shop using the Club Repair feature is the ability to automatically receive notifications when inventory is running low on a specific grip. This alert prompts you to be proactive with your grip ordering and ensures you always have the grips you require in stock. You now have the following options when defining the trigger for the notifications:
Below Par Level (Note: Par Level can be user-defined for each grip)
50% Below Par Level
Empty
Below a specific number of grips
For full details on this feature, refer to our Knowledge Base article.
Edit Surveys after Receiving Responses
Until now, its not been possible for you to edit surveys once responses start coming in. Editing is desirable, however, when, for example, typos are occasionally discovered, new questions need to be added, or if a user wants to submit a test response before sending to the entire membership.
You can now make the following edits (that will not affect the integrity of the results) after responses are received:
Edit Survey Question
Add Survey Answer
Remove Survey Question
Edit Survey Title, Banner, Description, Font Color
Re-order survey questions and answers
Furthermore, you also now have the option to clear responses from a survey (for testing purposes), enabling you to fully re-edit the survey.
For full details on this feature, refer to our Knowledge Base article.
Dropship Label for Special Orders
The Special Order Dashboard includes many useful labels indicating important information regarding a Special Order (e.g., Delivery Overdue, RepSpark Order, Invoice Available, etc). These dashboard labels allow users to get the information they need quickly. We’ve now added a new label identifying dropshipped orders (shown below). Users can now easily identify dropshipped orders on the dashboard and manage them accordingly.
For full details on this feature, refer to our Knowledge Base article.
May Additional Enhancements
The following enhancements have also been included in this release:
View Member Portals Template previews
Archive Online Order Forms
Report Center improvements
Category selection improvements for special orders and stock orders
Mobile App maintenance
Security improvement
March 14, 2024
Integrated Callaway Golf Promotion Templates
Callaway Golf periodically activates promotions (e.g., Buy 3 Dozen Get 1 Dozen Free Golf Balls) that create a nice opportunity for you to collect online orders and take advantage of these special Callaway offerings. If you’ve managed this type of promotion in the past, you’ve likely had to work with your rep to create the order link and promotional message, and then communicate the offer to your members.
With Golf Shop, the process is now greatly simplified. You can easily send email or text message promotions (see below) to your members using pre-built templates. The messaging will also include an order link which is already configured to your Callaway Golf account. Orders can then flow seamlessly to your Special Order Dashboard using our Callaway Connect Integration. This integration results in a simple and streamlined process from start to finish.
The first active promotion, Callaway Golf’s “B3G1 Golf Ball Free Personalization Promotion”, is now available in Golf Shop beginning today!
For full details on this feature, refer to our Knowledge Base article.
Enhanced Guest Management
Previously, when assigning guests to special orders, demo clubs, rentals, and club repairs, their information (name, phone, email) needed to be manually entered every time. There was also no convenient way to view and search for information regarding previous guests.
We’ve now made the following improvements to facilitate guest management:
Introduction of a Guest Roster, a convenient place to search and manage all saved guest profiles.
When entering a special order, demo club, rental, or repair for a guest, you can search and assign past guests from your Guest Roster. New guests can also be saved to your Guest Roster for future use.
For full details on this feature, refer to our Knowledge Base article.
Additional Enhancements
The following enhancements have also been included in this release:
Optionally allow members to dropship Online Orders
Search Grip Inventory when entering club repair
Require Selling Price and/or Wholesale Price to be entered for Special Orders
Quick Filter Stock Order Dashboard by Category
Improvements to managing multiple special orders within a purchase order
Optionally enter a special order for a RepSpark vendor without using the RepSpark integration
Member Portals:
Create multiple active Member Portals
Mobile-friendly view of collage pages
Member Portals Summary Page
Adjust horizontal width of Member Portal tabs
Text enhancements for collage pages
Customize the style of tab and tile headers
Online Order Forms:
Edit an Online Order Form after it has opened
Duplicate Online Order Form Items
Other Online Order Form Improvements
January 2, 2024
Dollar Credit & Point System Online Orders
Previously, Online Order Forms could only be set up where items were available at a dollar cost. We've now introduced new form types allowing members and guests to:
Receive dollar credit to purchase items
Receive points to purchase items
Receive dollar credit to purchase items while also allowing additional purchases once the credit limit is reached
Select and purchase items at no cost
With these form options, you can now manage other online ordering scenarios like event tee gifts, league uniforms, staff uniforms, and other scenarios.
The example below shows a member experiencing "point system" ordering where they can select items with point values while also viewing their remaining available points.
For full details on this feature, refer to our Knowledge Base article.
TM Event Roster Sync w/ Online Orders
In addition to the new Online Order Form types, you can now sync your Golf Genius TM Event Rosters to Online Order Forms. With this new feature, you can:
Select an event in your TM account to pull in event players (and their information)
Send email and text messages to the players inviting them to make their orders
View player order statuses and information (as shown below)
Easily send follow-up communications to those who have not yet ordered
For full details on this feature, refer to our Knowledge Base article.
Demo Inventory Spreadsheet Wizard
A great way to update and upload your demo club inventory is via spreadsheet. We've now introduced a spreadsheet wizard that guides you through the update process. This wizard makes it easy it easy to update your inventory and ensure you're taking the right steps.
For full details on this feature, refer to our Knowledge Base article.
January Additional Enhancements
The following enhancements have also been included in this release:
Limit the number of items per member/guest for an online order
Visual confirmation when an item is added to the cart for an online order
Require Selling and/or Wholesale Price to be entered for a special order
Quick Category filtering on Special Order Dashboard
Display Vendor Account # when entering off-site club repair